Legal
Terms of Service
The agreement between you and doksalamat when you use the app or this site.
Not yet a legal document
This page is a placeholder. It has not been written or reviewed by a legal adviser, and it does not yet describe how doksalamat handles your information. It must not be relied on.
No effective date — this document has not been published.
1.The agreement
Who contracts with whom, and when the terms take effect.
2.Accounts
Eligibility, accuracy of details, and responsibility for account security.
3.doksalamat is a marketplace
The critical clause: state plainly whether doksalamat provides the services or connects users to independent providers, and who is liable for the work performed. Everything downstream depends on this.
4.Healthcare services
Doctors and clinics are independent practitioners. Say what doksalamat is not: not a provider of medical advice, not for emergencies. Point users to emergency services.
5.Bookings, orders and cancellations
How a booking is formed, cancellation windows, no-shows, and refunds.
6.Payments, wallet and fees
Charging, wallet balance ownership and expiry, refunds, chargebacks, and any commission taken from providers.
7.Provider obligations
Verification, licences (clinics and practitioners especially), conduct, and grounds for removal.
8.Acceptable use
What users may not do, and consequences.
9.Reviews and content
Ownership, licence to publish, and moderation.
10.Liability
Limits and exclusions — must be drafted by a lawyer and must be enforceable in the operating jurisdiction.
11.Suspension and termination
Grounds and process, on both sides.
12.Governing law and disputes
Jurisdiction and how disputes are resolved.