Legal
Privacy Policy
How doksalamat collects, uses, stores and shares your personal information.
Not yet a legal document
This page is a placeholder. It has not been written or reviewed by a legal adviser, and it does not yet describe how doksalamat handles your information. It must not be relied on.
No effective date — this document has not been published.
1.Who we are
Name the legal entity, where it is registered, and how to reach its data protection contact.
2.What we collect
List every category actually collected: account details, location, booking and order history, payment and wallet records, chat messages, device data. Health data must be called out separately — it is a special category.
3.Why we collect it, and on what basis
State the purpose and the lawful basis for each category. Consent, contract, and legitimate interest are not interchangeable, and health data needs explicit consent.
4.Health information
Appointments, consultations, prescriptions and records. Who inside doksalamat can see them, what doctors and clinics receive, how long they are kept, and what the telemedicine provider is told.
5.Payments and wallet
What the payment processor receives, what doksalamat stores, and how long transaction records are retained.
6.Who we share with
Providers, clinics, labs, pharmacies, delivery partners, payment processors, hosting and analytics vendors. Name the categories and the reason for each.
7.Where your data is stored
Data residency and any cross-border transfers, plus the safeguard relied on. PDPL constrains transfers out of the Kingdom — confirm where hosting actually sits.
8.How long we keep it
Concrete retention periods per category, and what happens on account deletion.
9.Your rights
Access, correction, deletion, withdrawal of consent, objection — and the actual mechanism for exercising each, not just a statement that they exist.
10.Children
Minimum age, and how family members added to a health profile are handled.
11.Security
What protects the data. Claim only measures that are genuinely in place.
12.Changes and contact
How changes are notified, and where to raise a complaint.