Help center
Frequently asked questions
Find guidance for using DokSalamat. Available features can vary by account, location, and provider; check the current app screen before acting.
Audience:
180 answers found
General
20 questionsQ1.What is DokSalamat?
DokSalamat is a platform designed to connect people with healthcare, local services, businesses, experts, halal resources, barangay services, NGOs, and suppliers.
Q2.Do I need an account to use DokSalamat?
Some information may be available without signing in. Booking, transactions, partner applications, and other protected features may require an account.
Q3.How do I register?
Open the registration or sign-in option on the platform and follow the instructions. Partner registration requirements depend on your role.
Q4.I forgot my password. What should I do?
Use the Forgot Password option if available and follow the account recovery instructions. Never share your password or one-time verification code with anyone.
Q5.Why is my application still pending?
Your application may still be undergoing review. Check your application status and ensure all required documents have been submitted.
Q6.How do I contact customer support?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Use the official support or contact options available on the DokSalamat platform. Include your account email and relevant booking or transaction reference, but do not send passwords or full payment credentials.
Q7.How are payments processed?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Available payment methods depend on the transaction. Review the checkout instructions and wait for the official payment status before repeating a payment.
Q8.How do I report a scam or suspicious account?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Stop the transaction, if possible, preserve relevant evidence, and report the account or transaction through the official support channel.
Q9.How is my personal information protected?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Review the official DokSalamat Privacy Policy to understand how personal information is handled. Share only the information required for your request.
Q10.Can the chatbot change my booking, issue a refund, or approve my application?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
The chatbot can explain the applicable process. It can make changes or confirm outcomes only if the relevant authorized system function is available and the action has actually succeeded.
Q11.What if the chatbot cannot answer my question?
The assistant should explain that it cannot confirm the answer, offer the relevant support channel, and refer the inquiry to a human representative when escalation is available.
Q12.Does this automated answer replace official terms?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. This provides general guidance. Official agreements, policies, and legal notices prevail.
Q13.How do I know whether a payment succeeded?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Check the official order or transaction status and keep the receipt or reference. Do not repeat a payment while the first transaction is unresolved; contact support to prevent a duplicate charge.
Q14.What should I include when contacting support?
Include the account email, module, date, relevant booking/order/application/transaction reference, and a concise description. Attach a screenshot only if it contains no unnecessary personal or payment data.
Q15.Should I share my password or one-time password (OTP) with support?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. Never share your password, OTP, recovery code, or full payment credentials with anyone, including someone claiming to be support.
Q16.Can the chatbot approve my account, confirm a booking, or issue a refund?
The chatbot can explain the process. It must not claim an action is completed unless an authorized system function has actually succeeded and the platform confirms the result.
Q17.What if a feature described in an FAQ is missing or does not work?
Treat the current app screen and official written policy as the source of truth. Email hello@doksalamat.com with the module, step, device/browser if relevant, and a screenshot that excludes sensitive data.
Q18.Which terms take priority if an FAQ conflicts with the app or a contract?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Official policies, applicable law, and the accepted terms or agreement take priority over this general FAQ. Contact support for clarification.
Q19.Can I delete my account or request correction of my information?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Use the account or privacy options published in the platform. If no suitable option is available, contact hello@doksalamat.com and request the applicable process. Identity verification may be required.
Q20.Is every feature available to every user?
No. Features can depend on account role, approval status, location, partner configuration, and current release. Use only options actually shown for your account.
Healthcare
19 questionsQ1.How do I find a doctor?
Open Healthcare, search by specialty or location, review the available doctor profiles, and select a provider who meets your needs.
Q2.How do I book a consultation?
Choose a doctor, select the available facility and consultation type, choose a date and time, complete the required details, and submit your booking.
Q3.Can I consult online?
Online consultation is available for providers who offer it. Check the doctor's profile and booking options before scheduling.
Q4.How much is the consultation fee?
The fee depends on the selected doctor, facility, and consultation type. Review the displayed fee before confirming your appointment.
Q5.Is my appointment confirmed immediately?
Check your booking status and confirmation notice. If the appointment is pending, wait for the provider's confirmation.
Q6.How can I cancel or reschedule my appointment?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Open your appointment details and check whether cancellation or rescheduling is available. Follow the displayed instructions and applicable policy.
Q7.How do doctors register?
Submit the appropriate healthcare partner application, professional credentials, and required supporting documents for verification.
Q8.How can a clinic or hospital join?
Apply through the healthcare partner registration process using the facility's official details and authorized representative information.
Q9.What if I cannot find my appointment?
Check your account and booking status. If the appointment remains missing, contact support with your booking reference and registered contact details.
Q10.Can the FAQ assistant diagnose me?
No. The assistant provides general platform guidance and does not replace professional medical advice or diagnosis.
Q11.What if I have a medical emergency?
Do not wait for a chatbot response. Call 911 for a life-threatening emergency or go to the nearest emergency department.
Q12.Can the chatbot access or release my medical records?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. Results, records, and follow-up information are shared directly with your provider. If your concern is not addressed above, email hello@doksalamat.com with your account details and reference number.
Q13.What should I do if a booking is pending?
Check the appointment status and any confirmation notice. Do not assume the appointment is confirmed until the platform or provider confirms it. If the appointment time is approaching and status is unclear, contact the provider or support.
Q14.What if I entered the wrong patient or appointment details?
Use the appointment details page to check whether editing is allowed. If you cannot correct the information, contact the provider or support promptly and include the booking reference.
Q15.Can the FAQ assistant diagnose or prescribe treatment?
No. It provides general platform guidance only and cannot diagnose, prescribe, or replace a licensed healthcare professional.
Q16.How should I share medical records?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Share records directly with the relevant provider through an approved channel. Do not post sensitive medical information in general support messages or share account passwords or OTPs.
P1.How do I apply as a doctor, clinic, or hospital?Partner FAQ
Use the healthcare partner application shown in the platform and provide accurate provider or facility details, authorized representative information, professional credentials, and requested supporting documents. Approval is subject to review.
P2.Why is my healthcare partner application pending?Partner FAQ
Check the application status and ensure every required field and document is complete and legible. If it remains pending or is rejected without a clear reason, email hello@doksalamat.com with the application reference.
P3.How should I handle patient records and medical questions?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Use only authorized workflows for patient information, follow applicable privacy and professional rules, and avoid sending medical records through general support unless specifically requested through a secure approved process.
Services
18 questionsQ1.How do I find a service provider?
Open Services, choose the service category and location, and review the available provider profiles.
Q2.How do I book a service?
Select a provider, review the offered service and displayed price, enter your job details, and submit your booking or request.
Q3.Can I request a quotation?
Yes, where the Request Quote feature is available. Describe the work, location, scope, and other relevant requirements.
Q4.Is the displayed price final?
Not necessarily. Confirm whether the amount is a fixed price, starting price, or quotation. Ask about materials, transport, labor, and additional charges before work begins.
Q5.Can I choose my preferred schedule?
Select from the available scheduling options. Your requested schedule is not confirmed until the booking status indicates confirmation.
Q6.What if the provider does not arrive?
Check your booking status and contact the provider through the available channel. If unresolved, report the issue to DokSalamat support.
Q7.Can I cancel a service booking?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Check your booking details for cancellation options and applicable terms. Any fees must follow the published cancellation policy.
Q8.How can I become a service provider?
Submit the service provider partner application with your details, service categories, coverage area, and required verification documents.
Q9.How do providers receive job requests?
Eligible providers can review requests made available to their accounts and respond according to the platform's booking or quotation workflow.
Q10.How do I report poor-quality work?
Keep your booking reference, describe the issue, and provide relevant evidence through the available support or complaint process.
Q11.Where should I pay for services?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Make all payments through the DokSalamat platform. Do not send payments via external links unless officially confirmed. If your concern is not addressed above, email hello@doksalamat.com with your account details and reference number.
Q12.How do I know whether a service provider is suitable?
Review the provider profile, service description, coverage area, displayed price or quotation, and any credentials relevant to the work. Ask questions before confirming the booking.
Q13.Is a booking request guaranteed?
No. A request is not confirmed until the status or provider communication confirms acceptance. Check the date, time, scope, and price.
Q14.What should I confirm before work begins?
Confirm the work scope, schedule, location, materials, labor, transport, total price, payment timing, and cancellation terms in writing.
Q15.What if the provider does not arrive or the work is incomplete?
Keep the booking reference and relevant messages or photos, contact the provider, and report an unresolved issue to hello@doksalamat.com.
P1.How do I register as a service provider?Partner FAQ
Use the appropriate partner registration route and submit your identity, service categories, coverage area, and requested business or professional documents. Do not advertise credentials or licenses you do not hold.
P2.How do I respond to a booking or quotation request?Partner FAQ
Review the requested work, location, schedule, and scope. Confirm availability, price, materials, travel charges, and exclusions in writing before accepting the job.
P3.What should I do if a customer disputes the work or payment?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Retain the booking reference, agreed scope, messages, photos, invoices, and payment records. Communicate professionally and contact hello@doksalamat.com if the issue cannot be resolved directly.
Businesses
26 questionsQ1.How do I find a business?
Open Businesses, type a business, product, or service in the search box, and tap Search. Narrow results using Business verified, Halal certified, or Accepting orders. Open a business card to view its profile.
Q2.How do I contact a seller?
Open the business profile, tap Contact / Send Inquiry, choose what you need, enter a subject and message, then tap Submit Inquiry. If the inquiry fails to send, email hello@doksalamat.com and include the business name and a brief description of the issue.
Q3.How do I know whether a business is verified?
Review the separate status cards on the business profile: Business verified, Halal certified, and Muslim-owned. Each status may have its own status and valid-until date. One status does not imply another, and verification does not guarantee every product, service, or transaction.
Q4.Can I purchase products through DokSalamat?
You can browse products listed by registered businesses and suppliers. Where no direct checkout is shown, use Send Inquiry to confirm product specifications, current stock, price, minimum order quantity, payment arrangements, and delivery before committing. Many listings are sold in bulk quantities.
Q5.How do I register my business?
Tap Register Your Business and complete the six onboarding steps: Program, Account, Details, Location, Documents, and Review. Save progress as you go. The workspace and public listing remain locked until Super Admin approval. If a step cannot be completed, email hello@doksalamat.com and describe the step and any error.
Q6.How can I update my business profile?
After approval, sign in to the business workspace. Use the available Dashboard, Orders, Catalogue, Promotion, Finance Ledger, and Analytics sections. Keep business details and prices accurate. If editing is unavailable or information appears incorrect, contact hello@doksalamat.com.
Q7.How can I promote my business?
Complete your profile, keep product and service information accurate, then use Promotion in the workspace to create and schedule an offer. Check the dates and displayed status; if an expired promotion still appears scheduled or the status looks wrong, report it to hello@doksalamat.com.
Q8.What should I do if a customer complains?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Review the order and communication records, respond professionally, and retain relevant evidence. Use Help & Support or email hello@doksalamat.com if the issue remains unresolved. Include the order reference and avoid sharing passwords or unnecessary personal information.
Q9.What do Business verified, Halal certified, Muslim-owned, and valid-until mean?
Business verified means the business identity and submitted documents have been reviewed by DokSalamat. Halal certified refers to the specific business or products covered by a valid certificate from a recognized certifying body. Muslim-owned is a separate ownership claim. Valid until indicates the stated expiry date. Check the scope and issuing body; these labels are not interchangeable.
Q10.Are registration or subscription fees required?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Fees and subscription plans must be confirmed against the current approved partner terms. Do not rely on an unofficial amount or older message. Email hello@doksalamat.com for the current applicable terms.
Q11.Does listing on DokSalamat mean official endorsement?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. A listing does not imply endorsement, guarantee product quality, or establish certification beyond the specific status displayed.
Q12.What does Online Ordering or Accepting Orders mean?
The label indicates that the business may accept online order requests. Open the listing and follow the order or Send Inquiry instructions. Confirm the seller's process and terms before treating an inquiry as an accepted order.
Q13.Why is my workspace or listing locked?
The workspace and public listing remain locked until Super Admin approval. Check the application status and required documents. If the application is stuck, rejected, or cannot be completed-including a missing barangay or district option-email hello@doksalamat.com with the step and screenshot, excluding sensitive information.
Q14.How do I add a product and why does it need a category?
Open Catalogue and select Add Product, then enter accurate product details, price, and other requested fields. Assign a category so customers can find the item. If the option is unavailable, contact support.
Q15.How do I read order status, payment status, and the finance ledger?
Order status shows the order's progress; payment status shows the recorded payment state; the finance ledger shows recorded financial entries where available. Compare the order reference and transaction evidence. If the records conflict, email hello@doksalamat.com.
Q16.Why does an order show Completed but Unpaid?
It means the order is marked completed while payment is recorded as unpaid or has not been confirmed in the system. Check the payment receipt and transaction reference, do not assume the system has confirmed payment, and email hello@doksalamat.com for reconciliation.
Q17.Why are many products listed in bulk sizes?
Some sellers list products in bulk quantities. Confirm the minimum order quantity, unit and total price, stock, and delivery cost with the seller before proceeding.
Q18.Are customer ratings and reviews available?
The business-module review found no ratings or reviews on business or product cards at the time of review. Do not expect a review feature unless it is visibly enabled in the current app.
Q19.What if a business has an expired or disputed certification?
Check the status and valid-until date, and do not treat an expired status as current certification. Report an inaccurate or disputed listing to hello@doksalamat.com with the business name and relevant evidence.
P1.What documents are required for a business application?Partner FAQ
Requirements depend on the partner type and the fields requested in onboarding. Prepare official business registration or permits, authorized representative details, identity documents, and relevant certificates. Submit only genuine, current documents.
P2.How do I fix missing barangay or district options during onboarding?Partner FAQ
If the required location option does not appear and blocks registration, record the step and a screenshot that excludes sensitive data, then email hello@doksalamat.com. Do not select an incorrect location just to continue.
P3.How are commissions, subscription plans, or partner charges calculated?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
These commercial terms must be confirmed using the current approved partner agreement or written terms provided to the partner. Because rates may not be finalized or may differ by plan, this FAQ intentionally does not publish a rate. Contact hello@doksalamat.com before pricing products or accepting a paid plan.
P4.How do I handle an inquiry that fails to send?Partner FAQ
Record the time, business profile, and non-sensitive error details, then email hello@doksalamat.com. Do not promise the customer that an inquiry was received unless it appears in the system.
P5.What if my promotion, analytics, or ledger looks incorrect?Partner FAQ
Check the relevant dates, order references, and displayed status, then capture a screenshot without exposing customer-sensitive data and email hello@doksalamat.com for review.
P6.Can I treat an inquiry as a confirmed order?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. Confirm the quantity, price, stock, delivery, payment terms, and acceptance with the customer. Treat the order as confirmed only when the required confirmation steps are complete and recorded.
P7.How should I handle a completed order whose payment is unpaid?Partner FAQ
Do not mark payment as received based only on the order's completion status. Check transaction evidence and the ledger, then ask support to reconcile mismatches.
Experts
21 questionsQ1.What types of experts can I find?
Expert categories may include lawyers, accountants and finance professionals, engineers, architects, business consultants, and other professional service providers. Available categories depend on the listings shown in the Experts section.
Q2.How does the Experts module work?
Sign in, open Experts, and search by a professional's name, expertise, or specialization. Use the filters actually shown in the app, then open a profile to review the services, credentials, rates, and contact or booking options displayed.
Q3.How do I find the right expert?
Search by name, profession, specialization, location, language, price, or consultation type where those filters are shown. Compare qualifications, experience, service scope, fees, and availability before choosing.
Q4.How do I contact or book an expert?
Open the expert's profile and follow the displayed booking or service-request steps, or send a direct inquiry if that option is shown. A request is not confirmed until the platform displays a confirmation or the professional confirms it.
Q5.Is DokSalamat free to use?
Browsing and account features may be free under the current user terms, but professional services, platform fees, and partner subscriptions may have charges. Check the current in-app terms before confirming a paid action; email hello@doksalamat.com if unclear.
Q6.Can I use DokSalamat outside the Philippines?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Access and service availability may depend on the app distribution, location, provider, and applicable laws. Check whether the app and the specific professional's service are available in your location.
Q7.How much will a consultation cost?
Each expert sets or quotes their fees. Review the displayed rate and any platform fee, taxes, or other charges shown before confirming. If the total is unclear, request written clarification first.
Q8.Are all listed professionals licensed?
Licensing requirements differ by profession and jurisdiction. Review the profile's verification information and license details, and confirm regulated credentials with the relevant issuing authority for high-stakes matters. Do not assume every professional category requires the same license.
Q9.Can I request a customized service?
Describe the required work, scope, location, deadline, and expected deliverables through the displayed inquiry or quotation process. Ask the expert to confirm the scope, fees, and deliverables in writing before work begins.
Q10.Can DokSalamat guarantee the outcome of my case or project?
No. Outcomes depend on the facts, the professional's independent assessment, and other circumstances. DokSalamat helps users discover and connect with professionals; it does not guarantee results.
Q11.What if I am dissatisfied with an expert's service?
Keep the agreement, messages, payment records, and relevant evidence. Contact the expert to seek resolution, then email hello@doksalamat.com with the reference and details if the issue remains unresolved. A resolution timeline should not be promised unless an official process states one.
Q12.Can I rely on a consultation as formal legal, financial, or engineering work?
Not automatically. Clarify whether the service is general consultation or a formal engagement. Signed plans, filed documents, representation, audits, and other regulated work may require a separate agreement and professional engagement.
Q13.Is my information or conversation confidential?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Share only information necessary for the consultation and review DokSalamat's current Privacy Policy and the professional's engagement terms. Do not assume absolute confidentiality or send highly sensitive documents until you understand who can access them and how they are handled.
Q14.Are payments protected?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Use only payment methods and instructions displayed in the official platform. Review the payment provider's terms and the final amount before paying. Never share passwords or one-time codes. Do not rely on unverified claims about certifications or fraud protection.
Q15.What if I suspect a fake profile or fraud?
Stop communicating or paying if you suspect fraud, preserve profile details and transaction evidence, and report the profile to hello@doksalamat.com. Never provide passwords, OTPs, or off-platform payment to someone claiming to be support.
P1.How do I register as an expert?Partner FAQ
Create or sign in to an account, open the partner registration route, choose Professional / Expert, and complete the requested profile and credential fields. Upload government-issued identity documents and profession-specific credentials only through the approved application flow.
P2.How long does verification take?Partner FAQ
Processing time depends on application completeness and the credentials that must be checked. Track the status shown on your dashboard; do not promise a fixed turnaround unless DokSalamat publishes one.
P3.How do I update my qualifications?Partner FAQ
Use profile management to submit updated qualifications and supporting documents. Do not describe new credentials as verified until the platform confirms their review.
P4.How and when do experts get paid?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Payout timing, eligibility, deductions, and payment methods must be confirmed in the current partner terms or directly with DokSalamat. Check the written terms before accepting engagements; contact hello@doksalamat.com if unclear.
P5.What fees or commissions do professionals pay?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Commissions and subscription inclusions may depend on the approved partner plan. Rates are not stated here because they require current confirmation. Refer to your written partner terms or email hello@doksalamat.com.
P6.How do I keep client information secure?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Collect only information needed for the engagement, use approved platform channels, secure your devices and accounts, and follow applicable professional confidentiality and privacy obligations. Do not promise absolute confidentiality beyond the applicable policy and law.
Halal Hub
18 questionsQ1.What can I find in Halal Hub?
Explore available halal-related businesses, food options, mosques, prayer resources, and community information.
Q2.How do I find halal food near me?
Search food or business listings by location and review the displayed product details and certification information.
Q3.Does every listed product have halal certification?
No. Check the specific product or business listing for certification status, issuing body, and validity where available. Muslim-owned status alone does not establish halal certification.
Q4.How can I verify a halal certificate?
Review the certificate details and verify them with the issuing certifying body when necessary.
Q5.How do I find a nearby mosque?
Use the available mosque directory and location information. Confirm prayer schedules directly with the mosque when necessary.
Q6.Are prayer times exact for my location?
Prayer times may vary by location and calculation method. Check the selected location, calculation settings, and the mosque's local prayer schedule.
Q7.How do I register my halal business?
Apply through the appropriate business or partner registration route and submit the requested business information and relevant halal documents.
Q8.Can I list halal products for wholesale?
Use the appropriate supplier or business partner route, depending on your business model, and provide product details, quantities, pricing, and applicable certifications.
Q9.Can I donate through Halal Hub?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Use an officially available donation or NGO campaign feature if provided. Review the beneficiary, campaign details, payment instructions, and confirmation before donating.
Q10.Can I ask Islamic religious questions?
The assistant may provide general information from approved sources. Complex religious rulings or personal matters should be referred to a qualified scholar or authorized religious institution.
Q11.Does DokSalamat issue halal certification?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. Verification is based on documents submitted. Always confirm with the issuing authority for full assurance. If your concern is not addressed above, email hello@doksalamat.com with your account details and reference number.
Q12.Does every listing in Halal Hub have halal certification?
No. Review the specific product or business status, certificate scope, issuing body, and expiry date. Muslim-owned status alone is not proof of halal certification.
Q13.Can DokSalamat issue a halal certificate?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
DokSalamat does not itself issue halal certification. Confirm certification with the recognized issuing body and check that the certificate covers the item or premises in question.
Q14.Are prayer times the same everywhere?
No. Prayer times can vary by location and calculation method. Check the selected location and confirm local schedules with the relevant mosque when needed.
Q15.Can the assistant provide a binding religious ruling?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. It may provide general information, but personal or complex religious questions should be referred to a qualified scholar or recognized religious authority.
P1.How do I submit halal documents for a listing?Partner FAQ
Use the relevant business or partner application and submit current certificates with the issuing body, certificate number, scope, and expiry date where requested. Ensure the certificate covers the specific products or premises claimed.
P2.Can I advertise a product as halal based only on Muslim ownership?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. Muslim-owned status and halal certification are different claims. Make only claims supported by the relevant product or business documentation and current certificate.
P3.How do I correct an expired or inaccurate halal status?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Check the certificate's scope and validity, prepare current evidence, and contact hello@doksalamat.com to request review or correction.
Barangay
16 questionsQ1.How do I find my barangay's contact information?
Open Barangay, search for your barangay or municipality, and review the listed official contact details.
Q2.Can I obtain barangay clearance through DokSalamat?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
The platform may provide information about requirements and available services. Online application or issuance is possible only if the relevant barangay has enabled and authorized it.
Q3.What documents do I need for a barangay clearance?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Requirements depend on the barangay and type of request. Check published requirements or contact the barangay office before visiting.
Q4.How can I check local announcements?
Open the relevant barangay profile or notices section and review published announcements and dates.
Q5.Where can I find emergency numbers?
Check the emergency contacts listed for your barangay. For a life-threatening emergency in the Philippines, call 911.
Q6.Can I report a community concern?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Use the available contact or reporting channel if enabled. Provide the location, incident details, and relevant evidence without exposing unnecessary personal information.
Q7.How can a barangay join DokSalamat?
An authorized barangay or LGU representative can apply through the Barangay / Local Government Unit partner registration route and submit the requested official information.
Q8.Who can update official announcements?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Only authorized users with appropriate access should publish or modify official notices. Contact the designated barangay administrator for corrections.
Q9.What if the listed contact number is incorrect?
Report the listing and provide the correct official source or contact information so it can be reviewed.
Q10.Does a listing mean the service is officially available online?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. Online applications, payments, approvals, and document issuance depend on the barangay's enabled and authorized functions. If your concern is not addressed above, email hello@doksalamat.com with your account details and reference number.
Q11.Can I complete a barangay clearance fully online?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Only if the relevant barangay has enabled and authorized the specific online process. A listing does not mean application, payment, approval, or issuance is available online.
Q12.What if the listed barangay contact details are wrong?
Report the barangay listing and provide an official source for the corrected information. Email hello@doksalamat.com if there is no working in-app reporting route.
Q13.Where can I find emergency help?
Check the official emergency contacts published by your local authorities. In the Philippines, call 911 for a life-threatening emergency; do not wait for a chatbot response.
P1.Who may manage a barangay profile?Partner FAQ
Only an authorized barangay or LGU representative should request access or publish official information. Follow the partner verification process and provide official authorization when requested.
P2.How do we correct an official contact or announcement?Partner FAQ
The authorized administrator should update it through the approved workflow. If access is unavailable or the listing is incorrect, email hello@doksalamat.com with the barangay name and an official source for the correction.
P3.Can we promise online clearance or document issuance?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Only if the relevant barangay has enabled and authorized that specific workflow. A profile listing alone does not mean applications, payments, approvals, or issuance are available online.
NGOs & Charities
20 questionsQ1.How do I find an NGO or charity?
Open NGOs, browse available organizations or causes, and review each organization's profile, location, mission, and campaign information.
Q2.How do I know whether an organization is verified?
Check the organization's verification label and stated basis of verification. Confirm registration or accreditation details with the issuing authority when necessary.
Q3.How can I donate to a campaign?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Open an eligible campaign, review its beneficiary and purpose, select an available donation amount and payment method, and follow the displayed instructions.
Q4.Will I receive a donation receipt?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Receipt availability depends on the campaign and payment process. Check the confirmation details and contact the organization or support team if you need documentation.
Q5.What if my donation payment is pending?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Check your payment status and transaction reference before attempting another payment. Contact support if unresolved to avoid duplicate donations.
Q6.Can I request a refund for a donation?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Donation refunds depend on published campaign terms, transaction circumstances, and applicable requirements. Contact support with your transaction reference for review.
Q7.How do I register an NGO?
Choose NGO / Charity in the partner application and submit official organization details, authorized representative information, and required registration or accreditation documents.
Q8.Can our NGO publish a fundraising campaign?
Approved organizations may use available campaign features subject to platform review, campaign requirements, and applicable legal or payment conditions.
Q9.How can I become a volunteer?
Review available volunteer opportunities, check eligibility and requirements, and submit an application using the provided instructions.
Q10.How can beneficiaries request assistance?
Check the organization's published eligibility and application process. DokSalamat cannot guarantee assistance or approval by an independent organization.
Q11.Can an NGO receive international donations?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
This depends on available payment channels, campaign setup, organization eligibility, and applicable Philippine and international requirements. Confirm these before accepting overseas funds.
Q12.Does DokSalamat hold or manage donated funds?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. Funds are managed directly by the verified organization. If your concern is not addressed above, email hello@doksalamat.com with your account details and reference number.
Q13.How do I check whether a fundraising campaign is legitimate?
Review the organization's identity, campaign purpose, beneficiary, stated use of funds, and available verification information. When in doubt, independently confirm with the organization before donating.
Q14.Will my donation always be refundable?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. Refund eligibility depends on campaign terms, payment status, the circumstances, and applicable requirements. Contact the organization and support with the transaction reference.
Q15.Can DokSalamat guarantee that a beneficiary will receive assistance?
No. Eligibility and assistance decisions are made by the organization or campaign. Review its criteria and application process.
Q16.What should I do if I think a campaign is fraudulent?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Do not send more money. Preserve the campaign link, messages, and transaction reference, then report the concern to hello@doksalamat.com and, where appropriate, your payment provider.
P1.What documents are required to register an NGO or charity?Partner FAQ
Provide official organization details, authorized representative information, and the registration, accreditation, or other supporting documents requested in the partner application.
P2.How can an approved NGO publish a campaign?Partner FAQ
Follow the campaign submission and review instructions shown to your organization. Clearly state the purpose, beneficiary, use of funds, eligibility, and applicable terms, and do not publish claims that cannot be substantiated.
P3.Who manages donations and refunds?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
The organization manages funds directly unless the official campaign and payment terms state otherwise. Follow the published campaign terms and applicable law; refer transaction-specific questions to the organization and support.
P4.Can we promise tax-deductible donations or international payment acceptance?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Do not promise tax deductibility or cross-border payment availability unless the organization, campaign, payment channel, and applicable requirements have been verified. Obtain qualified advice where needed.
Suppliers
22 questionsQ1.How do I find a supplier?
Search by company name, product, SKU, category, or supply capability, and review the supplier profile and catalogue.
Q2.What does MOQ mean?
MOQ means Minimum Order Quantity. It is the smallest quantity a supplier accepts for a particular product or order.
Q3.How do I request a quotation?
Open the relevant supplier or product listing and use the inquiry or Request for Quotation feature if available. Include quantity, delivery location, specifications, and target delivery date.
Q4.Are displayed wholesale prices final?
Not necessarily. Check quantity tiers, MOQ, taxes, shipping, payment terms, and quotation validity. Obtain a written quotation before placing a bulk order.
Q5.How do I know whether a supplier is verified?
Review the supplier's verification label and stated scope. Confirm licenses, certifications, and regulatory approvals independently when required.
Q6.Does a halal label mean every product is halal-certified?
No. Check the specific product and applicable certificate. Business ownership, general company verification, and product halal certification are different claims.
Q7.How do I check stock and lead time?
Review displayed inventory or lead-time information, then confirm current availability and expected dispatch with the supplier before committing.
Q8.How can a manufacturer or wholesaler register?
Choose the supplier or appropriate business partner application, provide company details, product categories, business documents, and applicable licenses or certifications.
Q9.What information should a supplier profile include?
Include an accurate company description, catalogue, SKUs, MOQ, pricing tiers, production capacity, lead times, service coverage, certificates, and payment terms where applicable.
Q10.Can I negotiate prices or payment terms?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
You can submit an inquiry to the supplier. Discounts, credit terms, and other commercial arrangements depend on the supplier's written approval.
Q11.How do I handle a damaged or incomplete shipment?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
Document the shipment condition, retain invoices and delivery records, notify the supplier promptly, and follow the agreed claims and dispute procedure.
Q12.Does submitting an RFQ mean my order is confirmed?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. RFQ is an inquiry for pricing and terms. The order is confirmed only after the required acceptance and transaction steps are complete.
Q13.Are verbal or external messages binding on DokSalamat?[POLICY DRAFT - ATTORNEY REVIEW PENDING]
* Policy draft pending final attorney review. Standard platform guidelines apply.
No. All agreements should be confirmed in writing through the platform. If your concern is not addressed above, email hello@doksalamat.com with your account details and reference number.
Q14.How do I compare supplier offers?
Compare product specifications, MOQ, price tiers, stock, lead time, shipping, taxes, payment terms, certificate scope, and quotation validity. Ask suppliers to confirm the complete landed cost in writing.
Q15.What does lead time mean?
Lead time is the estimated period needed to prepare or produce and dispatch an order. Confirm whether the estimate includes shipping and customs or other transit time.
Q16.What should I do if stock or pricing changes after quotation?
Check the quotation validity and written terms. Obtain a revised quotation and written acceptance before proceeding if price, quantity, or delivery terms have changed.
Q17.Can I treat a supplier's certificate as proof for every product?
No. Check which entity, site, product, and validity period the certificate covers, and independently confirm with the issuing authority when required.
P1.What documents are required to register as a supplier?Partner FAQ
You may be asked for business registration, applicable permits, tax details, authorized representative identification, and product-specific licenses or certificates. Exact requirements depend on the supplier category and onboarding instructions.
P2.How do I prepare a useful supplier listing?Partner FAQ
Provide accurate product descriptions, SKUs, specifications, MOQ, price tiers, available stock, lead times, shipping coverage, return or claim terms, and current certificates where relevant.
P3.How are payment terms and supplier commissions set?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Use the current written partner terms and the written quotation or order agreement. Do not assume credit terms, commissions, or platform charges; ask hello@doksalamat.com if the approved terms are unclear.
P4.How do I resolve a damaged, incomplete, or delayed shipment?[POLICY DRAFT - ATTORNEY REVIEW PENDING]Partner FAQ
* Policy draft pending final attorney review. Standard platform guidelines apply.
Keep photos, packing lists, invoices, proof of delivery, messages, and the agreed delivery terms. Notify the other party promptly and use the written claims process; escalate unresolved matters to hello@doksalamat.com.
P5.Does an RFQ confirm a purchase?Partner FAQ
No. An RFQ requests pricing and terms. Confirm the final quotation, stock, quantity, delivery, payment terms, and acceptance in writing before treating it as an order.
Need more help?
If your question is about a specific booking, order, or account, contact the support team through your account.
Contact support