Delete your account

In the DokSalamat mobile app:

1. Open the DokSalamat app and sign in.
2. Go to Account → Profile & privacy.
3. Tap Delete account and confirm. You may add an optional reason.

You will be signed out immediately and your account is marked for deletion.

Cannot access the app?

Contact our support team and ask for your account to be deleted. We may verify your identity before completing the request.

• Your profile details (name, contact details, photo).
• Saved addresses, family members, favourites, and preferences.
• Device and notification tokens, and your sign-in access.
• Other personal information that is no longer needed once the account is closed.

Some information may be retained, or de-identified instead of deleted, where it is:

• Required by law, including tax, payment, and healthcare or professional recordkeeping obligations.
• Needed to complete an open transaction or resolve a dispute.
• Necessary to prevent fraud, protect security, or safeguard patient safety and legal rights.

Records that other parties are entitled to keep, such as a healthcare provider’s own clinical records, are governed by that provider’s obligations.

Deletion requests are normally completed within 30 days of your request. Retained information is kept only as long as the legal or operational reason applies, then deleted or de-identified.

See our Privacy Policy for details on retention and your rights.